1. Order preparation
Orders are processed after the customer information has been checked. We may contact you to confirm delivery details before dispatch.
2. Estimated delivery
Estimated delivery is 24–48 hours from confirmation. This is indicative and not guaranteed. Timing may vary due to destination, courier capacity, weekends, public holidays, weather or circumstances beyond our reasonable control.
3. Delivery information
The customer must provide a complete address and reachable telephone number. Additional costs caused by incorrect or incomplete details may be charged where legally permitted.
4. Parcel condition
Please inspect the parcel at delivery. If it is visibly damaged, note the issue with the courier where possible and contact us promptly with photographs.
5. Support
Email [email protected] or call +39 051 000 7314.