DISTRICT RULES / POLICY
How to request a return and how refunds are handled.
Contact [email protected] before sending goods back. Include your name, contact details, order reference, product and reason for the request.
Unless defective or non-conforming, returned goods should be complete, with accessories and documentation, and not handled beyond what is necessary to establish their nature and functioning.
For withdrawal or a change of mind, direct return costs are generally borne by the customer unless otherwise agreed or required by law. Contact us first for defective or incorrect goods.
We inspect returned goods after receipt. When a refund is due, it is processed through an agreed method within the period required by applicable law. Reimbursement may be withheld until the goods or evidence of return are received.
Legal exclusions may apply, including certain sealed goods unsuitable for return for health or hygiene reasons once opened.